We may collect various types of personal and non-personal information, including but not limited to:

a. Personal Identifiable Information (PII)
• Full Name
• Email Address
• Shipping and Billing Address
• Phone Number
• Payment Details (via secure third-party payment processors)
• Purchase History
• Account login credentials (if you create an account)

b. Automatically Collected Data
When you visit our website, we automatically collect certain information such as:
• IP Address
• Browser type and version
• Device type and operating system
• Referring website address
• Pages you view and time spent on the site
• Cookie identifiers (see Section 5)

We use your data for the following purposes:
• To fulfil and manage orders and transactions
• To provide customer service and respond to inquiries
• To process payments securely
• To personalize user experience
• To send transactional and promotional emails (with opt-out option)
• To prevent fraudulent transactions and improve website security
• To comply with legal obligations

If you are a resident of the European Economic Area (EEA), we rely on the following legal bases to process your data:
• Contractual necessity: To provide the goods or services you request
• Legal obligation: To comply with applicable legal requirements
• Consent: For marketing or data collection via cookies
• Legitimate interest: To analyse and improve our services and prevent fraud

We do not sell or rent your personal information to third parties. However, we may share data with trusted partners as follows:
a. Third-Party Service Providers:
• Payment processors (e.g., Razorpay, Stripe, PayPal)
• Shipping and logistics companies
• Marketing platforms (e.g., Google Ads, Facebook Pixel, Mailchimp)
• Analytics tools (e.g., Google Analytics)
These providers are contractually obligated to handle your data securely and in compliance with applicable laws.
b. Legal Requirements:
We may disclose personal information if required to do so by law or in response to valid legal requests by public authorities (e.g., court orders or subpoenas).

Cookies are small files stored on your device to help improve your browsing experience. We use:
• Essential cookies – required for basic website functionality
• Performance cookies – to understand website usage (e.g., Google Analytics)
• Marketing cookies – to deliver personalized ads and campaigns
You can manage your cookie preferences via your browser settings or our site’s cookie banner.

We retain your personal data only as long as necessary for:
• Fulfilling the purposes outlined in this policy
• Complying with legal, accounting, or reporting requirements
After this period, your data is securely deleted or anonymized.

We use industry-standard security protocols to protect your personal data, including:
• Secure Socket Layer (SSL) encryption
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability scans
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:
For EEA Residents (GDPR):
• Right to access your personal data
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
For California Residents (CCPA):
• Right to know what personal data we collect
• Right to request deletion of personal information
• Right to opt-out of data selling (we do not sell data)
• Right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us at privacy@velasaliving.com.

If you are accessing our website from outside India, please be aware that your data may be transferred to, stored, and processed in India or other countries where our service providers are located. By using our services, you consent to this transfer.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated date. You are encouraged to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 privacy@velasaliving.com
📞 [+91-9799525525]
🌐 www.velasaliving.com